What We Offer
Services that work
around your life.
Mobile allied health and behaviour support covers MidCoast (including Stroud), Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region. We will recruit your support team across the same areas or discuss welcoming your existing team. Wheelchair-bus bases are Telarah and Stroud, with a Yellowbird worker only. Psychology, behaviour support and assistive technology advice are available by telehealth Australia-wide. Not every service is available in every region — please enquire.
How We're Funded
Flexible pathways to access our services
NDIS Registered Provider
We are registered with the NDIS Quality and Safeguards Commission. Participants with agency-managed and plan-managed funding can access all our registered supports.
Fee for Service
Many of our clinical and allied health services are available on a private fee-for-service basis — no NDIS plan required. Medicare rebates may apply for psychology services.
Brokerage for Support at Home
We coordinate home support services for people with Home Care Packages or NDIS core supports — sourcing the right providers and managing the arrangement on your behalf.
Core Supports
Daily Personal Activities & Home Support
Person-centred assistance with self-care, daily living, and in-home support — including high intensity and complex behaviour support.
We provide flexible, skilled support for participants who need assistance with personal care and daily living activities. Whether it's routine self-care, support with household tasks, or high-intensity overnight and sleepover support, our team is trained to deliver safe and dignified care that builds confidence and independence.
What's included
- Assistance with Self-Care Activities — standard and high intensity
- Household Tasks (cleaning, laundry, meals)
- Night-time and sleepover support
- High Intensity Supports — complex medical and behavioural needs
- Intensive & Complex Behaviour Support implementation
- Group and individual delivery available
Community, Social & Recreational Activities
Support to access and participate in community, social and recreational activities — at standard and intensive/complex behaviour rates.
Our community participation supports enable participants to engage in the social, recreational and civic life they choose. We provide direct accompaniment to activities and events, both individually and in groups. Standard and Intensive & Complex Behaviour rates apply depending on participant need.
What's included
- Community access and social participation
- Recreational and leisure activities
- Group activity support
- Intensive & Complex Behaviour support rates available
- Activity Based Transport claimable alongside support
- Non-Face-to-Face and short notice cancellation claimable
Supported Independent Living (SIL)
Hourly SIL supports for participants living in shared accommodation, with a focus on developing each person's autonomy.
Yellowbird delivers the support component of Supported Independent Living using hourly claiming items. We assist participants with tasks of daily life in a shared living environment while actively building each individual's capacity to live as independently as possible. Standard, High Intensity, and Intensive & Complex Behaviour rates apply across all hours.
What's included
- 24/7 rostered care arrangements available
- Standard hourly rates — all times of day and week
- High Intensity and Intensive & Complex Behaviour rates available
- Night-time sleepover support ($311.79 per sleepover)
- Hourly claiming (not weekly SIL item)
- Non-Face-to-Face, Provider Travel, and Short Notice Cancellation claimable
- Irregular SIL Supports claimable
Everyday Access — WAV Transport
NDIS support with wheelchair-accessible vehicle (WAV) capability. OT-assessed drivers. Telarah and Stroud bases.
Everyday Access is not a transport service — it is an NDIS support service with WAV capability. You choose Yellowbird as your provider; the accessible vehicle enables your supports. Funded from your Daily Activities or Social & Community Participation budget (or a dedicated Transport budget). WAV at $3.50/km; non-modified vehicle at $1.50/km.
What's included
- Toyota HiAce WAV — rear electric platform lift, secure tie-down and occupant restraint
- OT-assessed and driving-instructor-assessed support workers
- Non-modified vehicle option for participants who don't require WAV
- Telarah and Stroud bases — pickup areas and travel by arrangement
- Funded from Daily Activities or Social/Community Participation budget
- Minimum 2-hour booking
Capacity Building
Support Coordination
Support Coordination, Specialist Support Coordination, and Psychosocial Recovery Coaching — across Mid Coast, Hunter, and via telehealth.
Our qualified team helps you understand your NDIS plan, connect with the right providers, and work towards your goals. We offer Level 2 Support Coordination, Specialist Support Coordination (Level 3) for complex presentations, and Psychosocial Recovery Coaching — all delivered with genuine care and clinical depth.
Telehealth
Psychology and behaviour support are available by telehealth Australia-wide with no waitlist at present. For other services, please enquire.
Mobile appointments — Hunter & Mid North Coast
MidCoast (including Stroud), Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region. Please enquire to confirm your service and suburb.
What's included
- Support Coordination (Level 2) — plan implementation and provider connection
- Specialist Support Coordination (Level 3) — complex, high-risk presentations
- Psychosocial Recovery Coaching — for participants with psychosocial disability
- In person: MidCoast, Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region — please enquire
- Telehealth — Australia-wide
- Delivered by a registered psychologist and specialist behaviour practitioner
Individualised Living Options (ILO)
Exploration and design of personalised home and living arrangements — and delivery of the ILO support model once approved.
ILO supports help participants explore the full range of independent living options and design a personalised support package built around their goals, strengths, and community. Yellowbird provides both the Exploration & Design phase ($100.14/hr) and the ILO Support Model (by individual quote, weekly — must be a stated plan item).
What's included
- Visioning for future home and living goals
- Strengths-based assessment and informal/formal support mapping
- Risk identification and option exploration
- Co-designing the personalised support package
- ILO Support Model delivery (quote-based, weekly)
- Linking with suitable housing and community services
Assistance with Accommodation & Tenancy Obligations
Practical support to help participants secure and maintain appropriate housing.
We guide, prompt, or assist participants with all aspects of obtaining or retaining suitable accommodation — from applying for a rental tenancy to meeting ongoing obligations under a tenancy agreement. Can be delivered individually or in groups.
What's included
- Rental tenancy applications and documentation
- Understanding and meeting tenancy obligations
- Liaising with real estate agents and landlords
- Linking with housing and homelessness services
- Provider Travel and Activity Based Transport claimable
- $83.87/hr — Capacity Building — Improved Living Arrangements
Life Transition Planning
Mentoring, peer-support and individual skill development to help participants navigate life changes and build community connection.
Yellowbird's Life Transition Planning service supports participants through key life changes — building skills, confidence, and community connections. We provide mentoring and peer support designed to establish volunteering assistance within the participant's home or community, covering appointments, shopping, bill paying, social activities and maintaining contact with others.
What's included
- Mentoring and peer-support
- Individual skill development
- Assistance attending appointments and community activities
- Shopping, bill paying, and daily life tasks
- Establishing community volunteer assistance
- Individual and group delivery
Development of Daily Living & Life Skills
Building independence through individual and group life skills training, including public transport and community participation skills.
This service provides individual life skills development and training to help participants increase their independence in daily personal activities. Supports include public transport training, building skills for community and social participation, and group-based programs targeting everyday independence.
What's included
- Public transport training and confidence building
- Skills for community, social and recreational participation
- Independence in daily personal activities
- Group training programs available
- Provider Travel and Activity Based Transport claimable
- $83.87/hr — Capacity Building — Improved Life Choices
Self-Management & Plan Management Training
Strengthening participants' ability to manage their NDIS funding and supports with greater confidence and independence.
We assist participants to develop the skills needed to self-manage their NDIS funds — including engaging providers, developing service agreements, building financial skills, maintaining records, paying providers, and claiming from the NDIA. Delivered individually or in groups, this support complements other capacity building to help participants exercise genuine choice and control.
What's included
- Understanding and managing your NDIS plan
- Engaging and managing providers
- Developing service agreements
- Building financial skills and record-keeping
- Paying providers and claiming from the NDIA
- Individual and group delivery
Employment Assistance & Assessment
Supporting participants (including youth aged 15–25) to obtain, retain, and thrive in employment — including specialist psychological employment assessment.
Yellowbird provides comprehensive employment support — from functional workplace assessments delivered by our registered psychologist, to hands-on employment assistance for working-age participants with employment goals. We help with everything from exploration and discovery through to job customisation, DES engagement, and on-the-job support.
Telehealth
Psychology and behaviour support are available by telehealth Australia-wide with no waitlist at present. For other services, please enquire.
Mobile appointments — Hunter & Mid North Coast
MidCoast (including Stroud), Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region. Please enquire to confirm your service and suburb.
What's included
- Employment Related Assessment, Counselling and Advice (Psychologist — $252.99/hr)
- Employment Assistance — individuals and groups ($83.87/hr)
- Youth employment support (ages 15–25)
- Functional and workplace assessments
- Discovery, job customisation, and career planning
- Engagement with Disability Employment Services (DES)
Allied Health
Behaviour Support
Evidence-based positive behaviour support from qualified practitioners — in person or via telehealth.
We work with individuals, families and support teams to understand the reasons behind behaviours and build positive change. Mobile appointments cover MidCoast, Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region. Telehealth is available Australia-wide. Enquire about suitability and appointment availability.
Telehealth
Psychology and behaviour support are available by telehealth Australia-wide with no waitlist at present. For other services, please enquire.
Mobile appointments — Hunter & Mid North Coast
MidCoast (including Stroud), Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region. Please enquire to confirm your service and suburb.
What's included
- Functional behaviour assessments
- Positive Behaviour Support Plans (PBSP)
- Restrictive practice authorisation and monitoring
- Training and capacity building for support teams
- Crisis consultation and response planning
- Mobile: MidCoast, Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region; Australia-wide telehealth
Psychology
Registered psychological services — assessments, therapy, NDIS reports, and employment assessment.
Our registered psychologist provides assessment, therapy and reporting for children, adolescents and adults. Mobile appointments cover MidCoast, Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region. Australia-wide telehealth is also available — please enquire about suitability and appointments.
Telehealth
Psychology and behaviour support are available by telehealth Australia-wide with no waitlist at present. For other services, please enquire.
Mobile appointments — Hunter & Mid North Coast
MidCoast (including Stroud), Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region. Please enquire to confirm your service and suburb.
What's included
- Psychological assessments (cognitive, adaptive, diagnostic)
- NDIS access and review reports
- Individual and group therapy
- Employment Related Assessment, Counselling and Advice
- Trauma-informed approaches
- Mental health treatment plans (Medicare)
- Mobile: MidCoast, Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region; Australia-wide telehealth
Occupational Therapy
OT assessments, home modifications, functional capacity reports, and therapy.
With an Occupational Therapist among our founders, OT expertise underpins how we approach every client's needs. Our OT services help individuals maximise their independence, safety, and participation in everyday life — from detailed assessments to hands-on therapy and equipment recommendations.
Telehealth
Psychology and behaviour support are available by telehealth Australia-wide with no waitlist at present. For other services, please enquire.
Mobile appointments — Hunter & Mid North Coast
MidCoast (including Stroud), Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region. Please enquire to confirm your service and suburb.
What's included
- Functional capacity assessments (FCA)
- Activities of daily living (ADL) assessments
- Home modification and safety assessments
- Sensory processing assessments
- OT Driver Assessment (fitness-to-drive evaluation)
- NDIS capacity building and therapy programs
- Mobile: MidCoast, Maitland, Dungog and Port Stephens LGAs and the Mid North Coast region; telehealth by enquiry
Assistive Technology Advisor
Expert Assistive Technology Advisor support to help participants find, trial, and get the most from assistive technology.
Navigating assistive technology through the NDIS can be complex. Our Assistive Technology Advisor service provides specialist guidance to help participants identify the right technology, understand their AT budget, trial devices, and build the skills to use technology confidently and independently. Delivered via telehealth Australia-wide.
Telehealth
This service is delivered via telehealth only — available to participants anywhere in Australia.
What's included
- AT needs identification and goal setting
- Low, mid, and high-tech AT consultation
- AAC (Augmentative and Alternative Communication) support
- Tablet, app, and device setup and training
- Environmental controls and smart home technology
- Review and re-assessment as needs change
- Telehealth only — available to participants anywhere in Australia
Accommodation & Respite
Supported Short Term Accommodation
A supported, home-like place to stay — for participants and carers who need a genuine break.
Our Supported Short Term Accommodation (STA) provides NDIS participants with a safe, welcoming environment supported by skilled staff. Whether it's a planned respite stay or emergency placement, we personalise every stay. Carers deserve real rest — and participants deserve a great experience.
What's included
- Two venues: Little Tern (Crescent Head) and Green Acres Cabin (Stroud)
- 1:1 and 1:2 support ratios available (venue dependent)
- Experienced and caring staff on-site 24/7
- Personalised care and support plans
- NDIS STA funding accepted
- Flexible bookings — 1 night to 28 days
Aged Care Support
Compassionate support that helps older Australians stay independent and comfortable at home.
Growing older doesn't mean giving up your independence. Our aged care team works closely with older Australians and their families to provide thoughtful, dignified support that makes staying at home possible — and enjoyable.
What's included
- Personal care and hygiene support
- Medication management assistance
- Meal preparation and nutrition support
- Domestic assistance and cleaning
- Transport and appointments
- Social connection and companionship
- Overnight and respite support
Brokerage for Support at Home
Coordinating and arranging quality support services at home, for NDIS and Home Care Package clients.
Not everyone needs direct support delivery — sometimes what you need is an expert to arrange the right services, at the right time, from the right people. Yellowbird's brokerage service coordinates home-based support on your behalf, whether you hold an NDIS plan or a Home Care Package.
What's included
- Assessment of support needs and funding options
- Sourcing and arranging home care services
- Coordinating allied health, personal care, and domestic support
- Home Care Package (HCP) brokerage
- NDIS core support coordination
- Independent of any single service provider
Equipment
Second-Hand Equipment & Furniture
Quality-checked second-hand mobility and daily living equipment for sale — one upfront price, delivered and set up. Open to everyone, with multiple funding options.
Looking for quality equipment without the new price tag? We sell good-condition second-hand mobility and daily living equipment — quality checked, cleaned and sanitised, with one upfront price and a tax invoice. You don't need to be an NDIS participant to buy, and NDIS funds can be used for second-hand assistive technology where it's safe, suitable and value for money. We accept multiple funding types, including NDIS, private pay, aged care, and insurance.
What's included
- One of each item — quality checked, cleaned & sanitised
- One upfront price plus delivery — tax invoice provided
- Delivery includes setup & demonstration, or free Stroud pickup
- Wheelchairs, commodes, hoists & powered mobility
- NDIS funds welcome for second-hand assistive technology
- Flexible funding — NDIS, private pay, aged care & insurance