Policies & Practice Guides
Yellowbird's policy library is organised by the NDIS Practice Standards modules — the same framework the NDIS Quality and Safeguards Commission uses to audit registered providers. Our four core modules apply across all services; supplementary modules apply to our specialist registration groups.
Rights and Responsibilities
Core — applies to all registered NDIS providers
NDIS Code of Conduct
Our commitment to acting with honesty, integrity, and transparency — and the obligations this places on every Yellowbird worker and representative.
Participant Rights Policy
Your rights as an NDIS participant including dignity of risk, autonomy, and person-centred decision-making at every stage of your support.
Privacy Policy
How we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988.
Confidentiality Policy
Our obligations to maintain strict confidentiality of participant information, and the limited circumstances where sharing is required.
Child Safety Policy
Our commitment to child safety, mandatory reporting obligations, and safeguarding children and young people in every context.
Zero Tolerance Policy
Our zero-tolerance stance on abuse, neglect, exploitation, and any form of violence — and how we act when concerns arise.
Complaints Management Policy
How to raise a concern or complaint, our obligations in responding, and your right to escalate directly to the NDIS Commission at any time.
Governance and Operational Management
Core — applies to all registered NDIS providers
Governance & Accountability Policy
How our leadership team oversees service quality, compliance, and continuous improvement across all areas of operation.
Risk Management Policy
Our approach to identifying, assessing, and managing risks — including participant safety risks, operational risks, and regulatory obligations.
Worker Screening Policy
Requirements for NDIS Worker Screening Checks, police checks, reference verification, and ongoing monitoring of all workers.
Incident Management Policy
How we identify, respond to, investigate, and report incidents including NDIS reportable incidents to the NDIS Commission.
Records Management Policy
How participant records, support notes, service agreements, and clinical documentation are created, stored, accessed, and retained.
Emergency & Business Continuity Policy
How we maintain essential services and protect participants during emergencies, natural disasters, and unexpected disruptions.
WH&S Policy
Our workplace health and safety obligations under the Work Health and Safety Act (NSW) and how these are applied across all service delivery settings.
The Support Provision Environment
Core — applies to all registered NDIS providers
Safe Support Environment Policy
How we ensure the physical environments where supports are delivered — including homes, STA venues, and community settings — are safe for participants and workers.
Medication Management Policy
Guidelines for safe medication assistance, storage, documentation, and administration in line with NDIS Practice Standards and NSW Health requirements.
Manual Handling Policy
Safe work practices for manual handling, transfers, and the use of mobility and lifting equipment to protect both participants and support workers.
Infection Prevention & Control Policy
Procedures for preventing and managing the spread of infection, including standard precautions, PPE requirements, and outbreak response.
Equipment Safety Policy
Standards for the selection, maintenance, inspection, and safe use of equipment and assistive technology used in support delivery.
Support Provision
Core — applies to all registered NDIS providers
Code of Conduct — Workforce
Expected standards of professional behaviour, personal boundaries, and ethical conduct for all Yellowbird workers across every service type.
Restrictive Practices Policy
Our obligations under NDIS regulations regarding regulated restrictive practices, authorisation requirements, and our commitment to behaviour support that reduces and eliminates restrictions.
Continuity of Support Policy
How we plan for and manage transitions, including when a worker is unavailable, when a participant's needs change, or when services are ending.
Service Agreement Policy
How service agreements are developed, signed, reviewed, and varied in partnership with participants and their nominated representatives.
High Intensity Daily Personal Activities
Supplementary — applies to providers registered for high intensity daily personal activities
High Intensity Support Skills Policy
Our obligations under the NDIS Practice Standards HIDPA module — including worker training requirements, annual competency reviews, and health practitioner oversight for all high intensity supports.
Complex Bowel Care Policy & SWP
Safe work practice for complex bowel care including bowel care plan requirements, equipment checklists, infection control, and risk response including autonomic dysreflexia protocols.
Enteral Feeding Policy & SWP
Safe work practice for enteral feeding and management (NGT, PEG, gastrostomy, jejunostomy) including feeding regime adherence, pump alarm response, and aspiration risk management.
Dysphagia & Mealtime Management SWP
Mealtime management safe work practice aligned with the IDDSI framework, including texture modification requirements, mealtime risk assessment, and emergency choking/aspiration response.
Ventilator Support Policy & SWP
Safe work practice for ventilator operation, circuit management, equipment log requirements, and emergency procedures including back-up ventilator use and CPR/BLS.
Tracheostomy Support Policy & SWP
Safe work practice for tracheostomy management, stoma care, suctioning, and emergency response to blocked tubes, dislodgement, and respiratory distress.
Urinary Catheter Care Policy & SWP
Safe work practice for IDC, in-out, and suprapubic catheter care including infection prevention, fluid balance monitoring, and response to blockage and autonomic dysreflexia.
Subcutaneous Injection Policy & SWP
Medication administration policy and safe work practice for subcutaneous injections including injection technique, MAR documentation, sharps safety, and adverse reaction response.
Epilepsy & Seizure Management Policy
Seizure management plan requirements, epilepsy first aid obligations, rescue medication administration (where authorised), seizure recording, and emergency escalation.
Specialist Behaviour Support
Supplementary — applies to providers registered for behaviour support
Behaviour Support Practitioner Policy
Qualifications, registration requirements, and clinical oversight standards for Yellowbird's behaviour support practitioners.
Functional Behaviour Assessment Policy
How functional behaviour assessments are conducted, documented, and used to inform individualised behaviour support plans.
Behaviour Support Plan Policy
Standards for the development, implementation, monitoring, and review of behaviour support plans in consultation with participants and their networks.
Regulated Restrictive Practices Policy
Detailed obligations for authorisation, reporting, monitoring, and the reduction and elimination of any regulated restrictive practices used with a participant.
Specialist Support Coordination
Supplementary — applies to providers registered for specialist support coordination
Specialist Support Coordination Practice Policy
How our support coordinators deliver on NDIS Practice Standards outcomes — building capacity, navigating complex barriers, and coordinating across multiple providers.
Crisis & Complex Needs Policy
How we respond to participants experiencing crisis, including safety planning, referral pathways, and coordination with emergency services or statutory bodies.
Conflict of Interest Policy
How we identify and manage conflicts of interest in support coordination, including our approach to independent plan management and referral decisions.
Feedback
We take all feedback seriously. You can raise concerns directly with us, or escalate to the NDIS Quality and Safeguards Commission at any time.
Share your feedbackNDIS Commission Escalation
You have the right to contact the NDIS Quality and Safeguards Commission at any time — before, during, or after raising concerns with Yellowbird.
NDIS Commission websiteNeed a full copy of a policy?
Full policy documents are available on request. Contact us and specify which policy you need — we'll send it within one business day.