Support Coordination, Specialist & Recovery Coaching.
We help you make sense of your NDIS plan, connect with the right services, and move toward the life you want — at your pace. From Level 2 coordination through to Specialist Support Coordination and Recovery Coaching.
Navigating the NDIS doesn't have to be overwhelming.
Support Coordination (Level 2) helps you understand, implement, and get the most from your NDIS plan. Your Support Coordinator works alongside you to connect with providers, resolve service challenges, and build your independence over time.
Funded from your Capacity Building budget under Support Coordination (07).
What's included
Understanding and interpreting your NDIS plan
Connecting you with appropriate service providers
Supporting you through plan reviews and transitions
Coordinating across multiple providers and services
Resolving service delivery issues and complaints
Building your capacity to eventually self-direct your plan
Working with your support network, family, and carers
This is a good fit if
You have Support Coordination funding in your NDIS plan
Your plan is complex or involves multiple service types
You're new to the NDIS and unsure where to start
You're preparing for a plan review
You've experienced challenges with previous providers
Our Practitioner
Meet Tracy
Tracy May Clarke
Co-founder & Director
Tracy is a registered psychologist and specialist endorsed behaviour practitioner with extensive experience across disability, mental health, and complex NDIS presentations. As co-founder of Yellowbird Enterprises, Tracy brings both clinical depth and a genuine person-centred commitment to every client relationship.
Tracy's dual expertise means she can provide psychology, behaviour support, and Specialist Support Coordination — offering a rare combination of clinical insight and systems navigation for participants with complex needs. She is deeply committed to rights-based, trauma-informed practice.
Services
- — Psychology
- — Behaviour Support
- — Specialist Support Coordination
- — Psychosocial Recovery Coaching
Service Areas
- — Mid Coast LGA
- — Mid North Coast
- — Maitland LGA
- — Dungog LGA
- — Port Stephens LGA
- — Telehealth — enquire
In-person sessions
NSW-based LGAs
Sessions can take place at your home, in the community, or at a mutually agreed location.
Telehealth sessions
Enquire to confirm
Support Coordination, Specialist Support Coordination, and Psychosocial Recovery Coaching may be available via telehealth (video call or phone). Availability is not confirmed for every location, so please enquire.
Video call (Zoom, Teams, or your preferred platform)
Phone consultations available on request
Flexible scheduling for telehealth appointments
Our approach
What makes Yellowbird different
Relationship first
We take time to understand you before anything else. Your goals, your story, your pace — that's where every conversation starts.
Your plan, your direction
We don't tell you what to do with your plan — we help you understand your options and make informed choices that reflect what matters to you.
Connected to the community
We have strong local networks across Mid Coast, Mid North Coast, the Hunter and beyond, connecting participants with quality providers who are the right fit.
Not the right fit?
CareConnect — planned, not yet launched
If our Support Coordination or Recovery Coaching service doesn't suit your circumstances — including location, availability, or specialist requirements — our planned CareConnect marketplace (not yet launched) is being designed to help people connect with providers across a broader network who may be a better match for your needs.
Get in touch with our team today
Whether you're a participant, family member, or health professional — we'd love to talk about how we can help.